Operating Standards

How can you tell the quality of a Search Operating Provider? For us, an Enterprise Search Installation is not just an installed software package. We follow the ETOM / ITIL industry process standards. These are our standards:

• Service review cycle: Application Management is not just to keep the systems running. Our goal is continuous improvement.
• Operations subject to SLA in every aspect: No process without an SLA.
• Service performance monitoring: Systems and processes are subject to continuous monitoring
• 9/5 Service Desk Operations: Our Service Desk is available for you!
• Qualified staff: Continuous training is mandatory for our personnel.